07725 943 108
PRIVACY POLICY
The EU General Data Protection Regulations (GDPR) require all companies to treat personal information collected or handled securely and maintain accurate records as to how this information is stored and used. This privacy notice provides you with details of how we collect and process your data.
By providing us with your data, you warrant us that you are over 18 years of age.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at:
WHAT DATA DO WE COLLECT ABOUT YOU?
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
Identity Data may include your first name, last name, and title.
Contact Data may include billing address, email address and telephone number.
Financial Data may include invoicing information which you may choose to provide us when you choose to use our service(s).
Transaction Data may include details about payments between us and other details of purchases made by you.
Marketing and Communications Data may include your preferences in receiving marketing communications from us, and your communication preferences.
Sensitive Data: We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientations, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us, and you do not provide us with that data as requested, we may not be able to perform the contract. If you don’t provide us with the requested data, we may have to cancel our services you have requested but if we do, we will notify you at the time.
HOW WE COLLECT YOUR PERSONAL DATA.
We collect data about you through a variety of different methods including:
Direct Interactions, You may provide data by filling in our Registration Form or by communicating with us by post, phone, email, SMS, WhatsApp, Facebook, Messenger, or otherwise, including when you request any of our services:
Dog Walking
Pet Visits/Feeding
Pet Sitting
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when legally permitted. The most common uses of your personal data are:
When we need to perform the contract between us.
When it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests.
When we need to comply with legal or regulatory obligations.
WHY WE COLLECT YOUR PERSONAL DATA
Collecting this data helps us understand what you are looking for from our business, enabling us to deliver our services effectively, and for the following reasons:
To contact you in response to a specific enquiry or request.
To collect payments and send invoices and statements.
To notify you of any changes to our legal terms and conditions or compliance requirements.
To inform you of any changes to our services due to adverse weather or timing arrangements.
CHANGE OF PURPOSE
We will only use your personal data for the purpose for which we collect it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclose. In addition, we limit access to your personal data to employees who need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collect it for, including the purposes of satisfying and legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purpose for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we must keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax purposes.
In some circumstances, you can ask us to delete your data, see below for further information.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data / Request correction of your personal data / Request erasure of your personal data / Object to the processing of your personal data / Request restriction of processing your personal data / Request transfer of your personal data / Right to withdraw consent.
Should you wish to exercise your rights as above, please email us: